> For the complete documentation index, see [llms.txt](https://sandbox-docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sandbox-docs.verifone.com/home/copy-of-payware-connect-onboarding/victa-mobile-installation-guide/2.-device-setup.md). # 2. Device Setup This chapter covers the complete setup process for the Victa Mobile. *** ### Safety Instructions {% hint style="warning" %} **WARNING:** Read all instructions before connecting the equipment. Do not proceed until all warnings are understood. {% endhint %} 1. Read and understand all instructions before connecting the device. 2. Check for missing or defective parts. Do not use defective parts. Improper installation may void the warranty. 3. Use only **Verifone-approved attachments** to avoid fire, electric shock, or injury. 4. **Do not use the device near water.** 5. Do not place the unit on an unstable cart, stand, or table. *** ### Periodic Inspection Inspect the device regularly for safety and signs of tampering: 1. Regularly check the product and its mounting points. 2. Inspect **daily** for: * Wires protruding from the device * Foreign objects in the smart card or magnetic stripe slot * Abnormalities in the casing beneath the mag stripe slot, such as bumps or an added mag stripe head * Damage to tamper-evident labels *** ### Environmental Factors 1. Avoid areas with excess heat, dust, humidity, moisture, caustic chemicals, or oils. 2. Keep away from direct sunlight and heat-emitting sources. 3. Choose a clean, customer-convenient location. 4. Maintain distance from magnetic interference sources to reduce data errors. *** ### PIN Protection Measures Use these techniques during PIN entry to prevent shoulder surfing: * Position the device to **block visual observation** of the PIN-entry process. * Angle the device to make PIN spying difficult. * Position security cameras so the **PIN-entry keypad is not visible**. *** ### Unpacking the Device {% hint style="warning" %} **WARNING:** Do not use a tampered or damaged unit. If you observe damage to a label or component, promptly inform the shipping company and your Verifone service provider. {% endhint %} Upon opening the shipping carton, examine contents for tampering or shipping damage. **Unpacking steps:** 1. Thoroughly examine the shipping carton. 2. Verify the sender by checking the shipping tracking number against your order paperwork. 3. Remove the tape to unseal the carton. 4. Lift and extract the inner carton box from the outer carton. 5. Unfold the inner carton box. 6. Inspect the contents. The carton includes: * Victa Mobile unit * USB-A to USB-C cable * Adapter * SIM/SAM card tray ejector pin 7. Remove all paper wrapping from the device and components. 8. Peel off the **clear protective film** from the customer-facing display and the **branded film** from the merchant-facing display. 9. Keep the shipping carton and packing materials for future use. *** ### Inspecting the Unit Features Before installation, familiarize yourself with the device's physical features: 1. **Color touchscreen display** — primary user interaction surface 2. **Smart card reader** — front-integrated, for EMV chip card transactions, with contacts facing up 3. **Magnetic card reader** — built-in, insert card from the side of the device 4. **CTLS reader** — contactless payment functionality, with the tap zone at the top of the display 5. **3.5 mm audio jack** — accessibility for the visually impaired *** ### Installing Micro SIM and/or SAM Cards {% hint style="warning" %} **CAUTION:** Observe electrostatic discharge (ESD) precautions. Use a grounded anti-static wrist strap. {% endhint %} {% hint style="info" %} **NOTE:** VM100 supports eSIM solution. {% endhint %} 1. **Power off** the device. 2. Locate the **compartment on the side** of the device. 3. Insert the **SIM/SAM card tray ejector pin** into the small hole to unlock the compartment. 4. Open the compartment cover to access the SIM and/or SAM slots. * Slot layout: **PSAM1/SIM**, **PSAM2**, **MicroSD** 5. Insert or remove the SIM/SAM cards securely. 6. Close the compartment until it **clicks into place**. 7. Power on the device to confirm cards are recognized. *** ### Battery Management #### Initial Battery Charging 1. After unpacking, **connect the power pack** to the unit. 2. Allow the device to charge for **8 hours** or until fully charged. 3. The battery has a built-in safety circuit to prevent overcharging and over-discharging. 4. Follow the recommended charging duration to optimize battery longevity. {% hint style="warning" %} **WARNING:** Do not plug the power pack into an outdoor outlet. Disconnecting power during a transaction when the battery is critically low may cause loss of unsaved transaction data. {% endhint %} {% hint style="warning" %} **CAUTION:** Using an incorrectly rated power supply may damage the device. Verify the power supply matches the specifications on the bottom of the device before troubleshooting. {% endhint %} #### Using the Battery The Victa Mobile uses a **single-cell Li-ion battery** with: * Built-in safety circuit for overcharge, over-discharge, and overheat protection * Power for the security circuit when no external power source is present * No sensitivity to shallow charging **Best practices:** * Turn off the device when not in use to conserve battery. * Keep the battery inserted. Periodically power up to check charge. * **Avoid letting charge fall below 10%** for extended periods. This can permanently reduce capacity. * Recharge via the USB-C port on the device connected to a wall outlet. **LED charge indicators:** * 🔴 **Red** — Charging * 🟢 **Green** — Charging complete #### Battery Life Battery capacity naturally decreases over hundreds of charge cycles. Significantly reduced operating times may indicate the need for replacement. **Disposal guidelines:** * Do not dispose of batteries in fire. * Li-ion batteries must be **recycled or properly disposed of**. * Do not dispose of in municipal waste. * Check local recycling programs or e-waste facilities. {% hint style="info" %} **NOTE:** The device auto-shuts off at critically low battery. Recharge for a minimum of **30 minutes** before attempting to power on again. Multiple recharge attempts may be needed to reset the safety circuit. {% endhint %} #### Replacing the Battery If the battery is faulty or needs replacement: 1. Open the back cover from both sides. 2. Pull up the tab to lift the battery cell. 3. Remove the existing battery. 4. Insert the replacement battery and reassemble. {% hint style="info" %} **NOTE:** Order replacement batteries from the Verifone Online Store. See [6. Accessories & Cables](/home/copy-of-payware-connect-onboarding/victa-mobile-installation-guide/6.-accessories-and-cables.md) for the part number. {% endhint %} *** ### Charging via Power Pack 1. Insert the **USB-C plug** into the USB-C port on the Victa Mobile. 2. Plug the **AC power pack** into a wall outlet or powered surge protector. {% hint style="info" %} **NOTE:** Consider installing a **power surge protector** to safeguard against lightning strikes and electrical surges. {% endhint %} {% hint style="info" %} **NOTE:** Order the power pack from the Verifone Online Store. See [6. Accessories & Cables](/home/copy-of-payware-connect-onboarding/victa-mobile-installation-guide/6.-accessories-and-cables.md) for the part number. {% endhint %} *** ### Startup and Shutdown * **Auto-start:** When connected to an external power source, the device starts automatically regardless of battery level. * **Manual start:** Press and hold the **power key for \~2 seconds** until the startup screen appears. {% hint style="info" %} **NOTE:** The 2-second delay prevents accidental activation. The duration is customizable. {% endhint %} Once powered on, the device illuminates. The **Verifone copyright screen** appears first. If an application is pre-loaded, it launches next. *** ### Connecting the Power Supply Power adaptor specs: **Input AC 100V–240V / 50–60Hz / 0.4A → Output DC 5V / 2.2A** {% hint style="warning" %} **CAUTION:** Verifone recommends the **PWR572-001-xx-A** power pack. Using an incorrectly rated supply can damage the unit. See [3. Specifications](/home/copy-of-payware-connect-onboarding/victa-mobile-installation-guide/3.-specifications.md). {% endhint %} 1. Identify the **power input port** on the Victa Mobile. 2. Connect the power supply cable to the power input port. 3. Connect the other end to a suitable power source or adapter. 4. Ensure a **secure connection and proper alignment**. 5. Power on using the designated power switch, if applicable. Connection: **USB-C** on the device side to **USB-A** on the adapter or wall side. *** ### Connecting to a PC To connect the Victa Mobile to a computer for application downloads: 1. Plug the **USB-C connector** into the USB-C port on the Victa Mobile. 2. Connect the **USB-A end** to your computer or laptop's USB-A port. *** ### Processing Transactions #### Insert (EMV Chip) 1. Insert the smart card into the **reader slot** with contacts facing **upward**. 2. Insert smoothly and fully until the card sits firmly. 3. Wait for the application to signal transaction completion before removing the card. 4. **Do not remove the card prematurely**. This may invalidate the transaction. #### Swipe (Magnetic Stripe) 1. Position the card with the **magnetic stripe facing backward or downward**. 2. Insert the **magnetic card from the side** of the device. 3. Swipe the card through the magnetic card reader. #### Tap (CTLS / Contactless) 1. **Gently tap the card** onto the device, or hold it within **4 cm** of the surface. 2. Tap at the **top of the display**, above the Contactless Reader icon. *** ### Wi-Fi and Bluetooth The Victa Mobile includes: * **Integrated WLAN RF transceiver** — for Wireless LAN with advanced power management * **Integrated Bluetooth radio transceiver** — for Bluetooth wireless connectivity *** ### Camera and QR Code Reader | Camera | Specs | | ------------------- | --------------------- | | Front-facing | 5 MP CMOS autofocus | | Bottom (QR/Barcode) | 2 MP CMOS fixed focus | The bottom camera provides **barcode and QR scanning** capabilities for countertop deployments. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://sandbox-docs.verifone.com/home/copy-of-payware-connect-onboarding/victa-mobile-installation-guide/2.-device-setup.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.