> For the complete documentation index, see [llms.txt](https://sandbox-docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sandbox-docs.verifone.com/test/eemea_swimlanes_plantuml.md).

# eemea\_swimlanes\_plantuml

Paste each block into a GitBook `{% plantuml %}` block, or render at <https://www.plantuml.com/plantuml/uml/>

***

## ① VF Documentation Portal Access

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441
skinparam NoteBackgroundColor #FAEEDA
skinparam NoteBorderColor #854F0B

|Sales Team|
start
:Sign NDA & agreements;

|Portal Admins|
:JSM access created\n(auto-provisioned);
:docs.verifone.com access\nauto-granted;

|Customer|
if (Access working?) then (No / issues)
\#FAEEDA:Re-register on\ndocs.verifone.com;
note right #FAEEDA: **Optional path**\nUse Register on homepage
else (Yes)
endif
:Access confirmed;
stop
@enduml" %}

***

## ② JSM Customer Access / Deactivation

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441
skinparam NoteBackgroundColor #FAEEDA
skinparam NoteBorderColor #854F0B

|Sales Team|
start
:Confirm NDA in place\n(via Salesforce);

|Support Team|
if (Access already exists?) then (Yes – skip)
else (No – changes needed)
:Create JSM ticket\n**Type = Portal User Request**;
if (Grant or Deactivate?) then (Grant)
:State access request in Description\nOrg, location, name, email;
else (Deactivate)
:State deactivation request\nOrg, location, user credentials;
endif
:Submit ticket\n(Reporter = Support, Assignee = Auto);

|Portal Admins|
:Activate / deactivate user;
:Inform Support Team;

|Support Team|
endif
:Inform customer;
:Close JSM ticket;
stop
@enduml" %}

***

## ③ Online Signing Portal Access

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441
skinparam NoteBackgroundColor #FAEEDA
skinparam NoteBorderColor #854F0B

|Sales Team|
start
:SW licence agreement approved;
:Signing portal fees approved;

|Support Team|
:Complete Signing Portal Request Form;
:Send form + approval evidence to\\<ni.SigningPortalAdmins@verifone.com>;
note right: SLA: 5 business days per request

|Signing Portal Admins|
fork
:Create 1 signing key\nper request;
fork again
:Setup min. 2 admin users\n(3 recommended)\nNo signing privileges for admins;
fork again
\#FAEEDA:Optionally create\nuser accounts;
note right #FAEEDA: **Optional**\nPermissions set by\ncustomer admins
end fork

|Customer|
:Customer admins grant signing\nkey permissions to users;
:Users can perform online signing;
stop
@enduml" %}

***

## ④ VHQ Access & Training

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441
skinparam NoteBackgroundColor #FAEEDA
skinparam NoteBorderColor #854F0B

|Sales Team|
start
:Sign NDA & agreements;

|VHQ Team|
:Provide VHQ access;

|Customer|
if (Training needed?) then (Yes)
fork
\#FAEEDA:Self-serve training\ndocs.verifone.com/vhq;
note right #FAEEDA: **Optional**
fork again
|Sales Team|
\#FAEEDA:Arrange custom training\nContact: Surender Chauhan;
note right #FAEEDA: **Optional**
end fork
|Customer|
else (No)
endif
:Customer has VHQ access;
stop
@enduml" %}

***

## ⑤ VRK Production Payload

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441
skinparam NoteBackgroundColor #FAEEDA
skinparam NoteBorderColor #854F0B

|Sales Team|
start
fork
:Premier Portal account confirmed\n(Oracle ID + VRK agreement);
fork again
:Sponsor certificate confirmed\n(physical card or Online Signing);
fork again
:1 JSM ticket per\nplatform & environment;
end fork

|Support Team|
if (New customer / no sponsor cert?) then (Yes)
\#FFCCCC:Setup Online Signing Portal first\n(see process ③);
note right #FFCCCC: **Prerequisite –\nmust complete first**
else (No)
endif

|IE / SE / Sales|
:Raise ticket to VRK team with:\n· Oracle ID & customer name\n· OS platform (V-OS2 / VRK2)\n· Sponsor cert name & serial no.\n· Signer certificate name;

|VRK Team|
fork
:Validate information\n& ensure proper labels;
fork again
:Assign to KSM team\n(key profiles & P/N);
end fork
note right: SLA: 5 business days

if (Delivery method?) then (VHQ)
|VHQ Team|
\#FAEEDA:Configure customer VHQ\nvia EREQ ticket\n(raised by regional support);
note right #FAEEDA: **One or both\ndepending on\ncustomer setup**
else if (Premier Portal) then (Premier Portal)
|VRK Team|
\#FAEEDA:P/N released in Agile\nexposed in Premier Portal;
note right #FAEEDA: SLA: 1–2 business days
else (Both)
|VHQ Team|
\#FAEEDA:Configure customer VHQ\nvia EREQ ticket;
|VRK Team|
\#FAEEDA:P/N released in Agile\nexposed in Premier Portal;
endif

|Customer|
:VRK keys delivered;
stop
@enduml" %}

***

## ⑥ VRK Test Payload

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441
skinparam NoteBackgroundColor #FAEEDA
skinparam NoteBorderColor #854F0B

|Customer|
start
:Request test VRK from sales rep.;
note right: No VRK agreement\nor signing required\n(appdev environment)

|Sales Team|
:Direct request to\nregional Support Team;

|Support Team|
:Collect details & raise\ntest VRK Payload Request\nin SharePoint;
note right: Default key P/Ns used\nNo customer-specific\nP/N required

|VRK Team|
:Deliver test payload\nto Support Team;

|Support Team|
:Share payload with customer;

if (Additional delivery needed?) then (Yes)
fork
\#FAEEDA:Fetch via test VHQ;
note right #FAEEDA: **Optional**\nSubject to payment
fork again
\#FAEEDA:Release via Premier Portal;
note right #FAEEDA: **Optional**\nSubject to payment
end fork
else (No)
endif

|Customer|
:Test VRK payload received;
stop
@enduml" %}

***

## ⑦ Premier Portal Access

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441

|Customer|
start
:Sign NDA & agreements\nvia Sales Team;

|Sales Team|
fork
:Email <i.premiersupport@verifone.com>\nwith account request;
fork again
:Create JSM Portal User Request\nassign to Premier Portal Support;
end fork

|Portal Admins|
:Create customer account;

|Customer|
:Premier Portal access granted;
stop
@enduml" %}

***

## ⑧ DevNet External Access

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441

|Customer|
start
:Provide to Support Team:\n· Name, surname, email\n· ADK/OS agreements;

|Support Team|
:Go to VF IT Portal;
:Open DevNet External\nUser Access Request form;
:Select number of users;
fork
:Name, surname, email\n(from customer);
fork again
:Oracle Account Number\n(from i\_mena\_ops team);
fork again
:Type of access\nVIP / ADK / Vx / Ux / VDE;
fork again
:Business justification\n+ ADK/OS agreements attached;
end fork
:Submit form;

|IT / DevNet|
:Grant DevNet access;

|Customer|
:DevNet access confirmed;
stop
@enduml" %}

***

## ⑨ DevKit / Terminal Order

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441
skinparam NoteBackgroundColor #FAEEDA
skinparam NoteBorderColor #854F0B

|Customer|
start
if (Purpose?) then (Production)
:Contact sales rep.\nto order production terminal;
else (Development)
\#FAEEDA:Request DevKit from sales rep.;
note right #FAEEDA: P/N starts with K\nIncludes DEV cables\n+ enabled appdev mode

|Sales Team|
:Create EOR via\nstandard EOR process;

|Customer|
endif
:Order placed – terminal(s) shipped;
stop
@enduml" %}

***

## ⑩ Verifone Central Merchant Onboarding

{% @plantuml/diagram content="@startuml
skinparam DefaultFontName Arial
skinparam ActivityBackgroundColor #E1F5EE
skinparam ActivityBorderColor #0F6E56
skinparam ActivityFontColor #085041
skinparam ArrowColor #444441
skinparam NoteBackgroundColor #FAEEDA
skinparam NoteBorderColor #854F0B

|Merchant|
start
:Agree to use Maverick terminals\nwith Sales & Product teams;

|Sales Team|
fork
:Record payment schemes,\nterminal families & business requirements;
fork again
:Define default roles (read-only)\n& access limitations;
fork again
\#FAEEDA:Customisation for large customers\n(limited Maverick options);
note right #FAEEDA: **Optional**
end fork

|Merchant|
:Receive & sign agreement form;
note right: May require multiple signers

|IT / KYC|
:KYC (Know Your Customer) process;
if (Additional details needed?) then (Yes)
|Sales Team|
\#FFCCCC:Provide missing details\nand return to KYC;
|IT / KYC|
else (No)
endif

|Merchant|
:Receive welcome email\nwith portal access details;

fork
:Monitor transactions\non Verifone Central;
\#FAEEDA:Access training videos\ndocs.verifone.com (optional);
fork again
|VHQ / Maverick|
:SW updates fully automated\n(no merchant action required);
end fork

|Merchant|
stop
@enduml" %}


---

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